Answers
Frequently Asked Questions
Are your wallets made of genuine leather?
Yes. Every Torus Leather wallet is crafted from genuine full-grain or nappa leather sourced from certified tanneries. Each piece is hand-finished and inspected before dispatch.
How long does delivery take?
We dispatch orders within 24-48 hours. Metro cities receive delivery in 2-4 working days; other locations in 4-7 working days. You will receive a tracking link once shipped.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on all orders across India. We also accept UPI, cards, and net banking through secure online payment.
Can I return or exchange a wallet?
Absolutely. You have 7 days from delivery to request a return or exchange on unused products in original condition. Read our Refund Policy for full details.
How do I take care of my leather wallet?
Keep it away from direct water and heat. Clean with a soft dry cloth and condition with a leather balm every 3-4 months for a lasting finish.
How can I contact support?
Reach us on WhatsApp at 8240037391 or email support@torusleather.com. Our team responds within a few hours, 7 days a week.