Refund & Return Policy

1. Return Window

You can request a return or exchange within 7 days of delivery for most products, provided the item is unused, unwashed and in its original packaging with tags intact.

2. Eligibility

• Wrong item or size delivered.
• Damaged or defective product at the time of delivery.
• Item does not match the description on our website.
• Customised, personalised or engraved items cannot be returned unless defective.
• Items showing signs of use, wear or odour are not eligible.

3. How to Initiate a Return

Message us on WhatsApp or email support@torusleather.com with your order number and a photo of the item. Our team will guide you through pickup and the refund process.

4. Refunds

• Prepaid orders: refunds are initiated within 3–5 business days of the item being received and inspected. The amount is credited to your original payment method within 3–7 business days.
• Cash on Delivery: refunds are credited to your bank account or UPI details, which we will request from you after verification.
• Original shipping charges and return shipping costs (if the return is not due to our error) may be deducted from the refund.

5. Exchanges

If you'd like a different size or colour, we're happy to help. Exchanges are subject to stock availability. Any price difference will be adjusted before shipping the replacement.

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a free pickup and a full refund or replacement — no questions asked.

7. Contact

Questions about returns? Reach us on WhatsApp at 9831446623 or email support@torusleather.com.